Return & Refund Policy

We strive for customer satisfaction and accept returns or exchanges under the following conditions:

1. Return Eligibility

  • Returns are accepted within 7 days of delivery.

  • Products must be unused, unwashed, and in original packaging with tags intact.

  • Items like undergarments, accessories, and sale items are not eligible for returns due to hygiene reasons.

2. Return Process

  • To initiate a return, email us at support@soundaryaethnic.com with your order number and reason for return.

  • Once approved, a return pickup will be scheduled.

  • After receiving and inspecting the item, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method.

  • If the order was paid via COD, refunds will be processed as store credit or bank transfer.

  • Refunds may take 7-10 business days to reflect in your account.

4. Exchange Policy

  • If you received a defective or incorrect item, we offer free exchanges.

  • Exchanges for size issues are allowed but subject to stock availability.

  • If the requested exchange is unavailable, we will issue a refund.

For any queries, please contact support@soundaryaethnic.com.

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