We strive for customer satisfaction and accept returns or exchanges under the following conditions:
Returns are accepted within 7 days of delivery.
Products must be unused, unwashed, and in original packaging with tags intact.
Items like undergarments, accessories, and sale items are not eligible for returns due to hygiene reasons.
To initiate a return, email us at support@soundaryaethnic.com with your order number and reason for return.
Once approved, a return pickup will be scheduled.
After receiving and inspecting the item, we will process your refund or exchange within 5-7 business days.
Refunds will be issued to the original payment method.
If the order was paid via COD, refunds will be processed as store credit or bank transfer.
Refunds may take 7-10 business days to reflect in your account.
If you received a defective or incorrect item, we offer free exchanges.
Exchanges for size issues are allowed but subject to stock availability.
If the requested exchange is unavailable, we will issue a refund.
For any queries, please contact support@soundaryaethnic.com.
Soundarya Ethnic is a premium ethnic wear brand dedicated to celebrating tradition with elegance. From handcrafted bridal lehengas to luxurious Banarasi sarees, we bring you a curated collection that blends heritage with contemporary fashion.
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